Terms and Conditions for the “Najma Baghdad Complex” App

Last Updated: 9-05-2025

1. Introduction

Welcome to the “Najma Baghdad Complex” app (“the App”). By accessing or using this App, you agree to comply with the following terms and conditions (“Terms”). If you do not agree to these Terms, please refrain from using the App.

2. Accounts and Users

2.1 Owner Accounts:

• A dedicated account is provided for each property owner, enabling them to access details about their unit, including unit codes, billing statements, and payment reminders.
• Owners are responsible for maintaining accurate account information and securing their login credentials.

2.2 General User Accounts:

• Users can update their profile pictures, review maintenance requests, and check their payment statuses.
• The App reserves the right to suspend or terminate accounts that violate these Terms.

3. Billing and Payments

• The App provides access to monthly service bills for services such as security, water, and maintenance.
• All payments must be completed through the App’s integrated electronic payment platforms.
• Users are responsible for ensuring the accuracy of payment details during transactions.

4. Maintenance Services

• Users can submit maintenance requests through the App, utilizing features like facial recognition to confirm requests and avoid errors.
• Users are accountable for any incorrect or accidental service requests.

5. Visitor System and QR Codes

• The App enables users to generate and share QR codes with visitors, ensuring secure access to the residential complex.
• QR codes are valid for single use only to maintain security.
• Users are responsible for any misuse of shared QR codes.

6. Security Accounts

The App provides a dedicated interface for security personnel to scan visitor QR codes. Security accounts must be used strictly for work-related purposes.

7. Notifications

• Regular notifications are sent to users about updates, news, and special offers related to the complex.
• Users are encouraged to monitor these notifications for important updates.

8. Sales Management

• Prospective buyers can reserve residential units through the App by filling out personal information (e.g., name, phone number).
• All sales transactions are conducted in compliance with legal regulations to ensure transparency.

9. Privacy

• The App is committed to protecting user data in accordance with its Privacy Policy.
• Personal data is collected solely for the purpose of improving services and meeting user needs.

10. Disclaimer

• The App is provided “as is” without warranties of any kind, either express or implied.
• The complex management and App developers are not liable for any direct or indirect damages resulting from App usage.

11. Amendments to Terms

• The complex reserves the right to modify these Terms at any time.
• Significant changes will be communicated to users via the App or email.

12. Governing Law

These Terms are governed by the laws of Iraq, and any disputes will be resolved in Iraqi courts.

13. Contact Us

For inquiries, please contact the management team at:
ceo@lamassuae.com

By using this App, you acknowledge and agree to comply with these Terms and Conditions.